I'm beginning to think my dentist's office is completely incompetent. It all started with my last visit. You know how when you sign in to any medical office they always have a box asking if any information has changed (i.e. address, insurance, phone number)? Well, my dentist has one and I checked it because my insurance changed since we transitioned from AIS to Goodrich. Usually, the front desk will call you up and ask for your new information. This never happened and perhaps that should have raised some flags. I really think the receptionist at my dentist serves no real purpose. She must be related to one of the dentists.
Anyway, after the visit, I needed two cavities filled (which I kinda question because they said I wouldn't need to be numbed and some other crap - I really think they like to recommend unnecessary work). So I ask for an estimate especially since I have new insurance. They give me on based on the old rates and then schedule me for the work. I never get the pre-authorization so I call and cancel my appointment. I ask for another pre-authorization. The only thing I keep getting is an EOB for work done in December of last year (which I never went) and it's still for my old insurance. I also then receive a bill from the dentist saying I owe $200 for my annual cleaning. WTF?!?! I call back and they still haven't updated my insurance yet. I get yet another bill for the same amount. I call back again and they say to ignore it. I haven't gotten another one, so I assume that it's been taken care of.
My tooth has started to hurt, but I think it's just in my head because I know there are "cavities" there. I really do want to get this taken care of, but not until the damn office gets their act together. I should really consider switching dentists. I only go to this one because the hubster loves them, and he has dentist-phobia.
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